Dealing with difficult people - how to turn the tragic into magic

Available as a HALF DAY or FULL DAY practical workshop

All of us dread the situation where we are dealing with someone who is difficult. It may be a one off situation, or it may be a situation at work where we are faced with the same difficult person day after day. None of us likes dealing with these situations and unfortunately we tend to revert to the primal response of fight or flight, neither of which is particularly useful in resolving the situation 

In years gone by we may have been able to ignore these sorts of situations, often called ‘personality conflicts', just kept our mouth shut and got on with job. In the past our predecessors were mainly involved in routine or mechanical tasks, today most of our roles include problem solving and troubleshooting 

This has meant that we have also been forced to deal on a regular basis with difficult people. The spread and sophistication of communications has also meant that we are having to deal with a greater range of people over much greater distances and time frames. Someone once said, ‘ in my life time I’ve only run into about twelve really nasty people in the whole world, the problem is they seem to move around a lot’

What we would all like is some simple way to deal with these difficult people, to fix the problem in the short term and prevent a reoccurrence in the long term

This workshop – using a mix of behavioral science and good management techniques covers: