complete customer care toolkit

How to create a great customer experience - delivering exceptional customer care for front line staff
Sub-titled - ‘only happy customers come back’ - this fully interactive workshop is written specifically for anyone who has to deal with ‘customers’ in the front line.Fast paced and based on 35 years practical experience at the ‘rock face’, the workshop features sessions on how to communicate effectively with customers, personal body language and the skills needed to be an effective member of the front line staff

Available as FULL DAY 'who cares wins'
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Customer care for Managers - how to create exceptional customer service that delivers increased sales and maximum profit

This seminar has been designed for managers / owners who wish to identify what it takes to keep today's ever demanding customer happy. It looks at what customer care skills we need to 'go that extra mile' and how to develop a complaints procedure that can actually strengthen the bond between Business and Customer. A lively, very informative day with plenty of examples and interaction

Available as FULL DAY 'managing customer service' - phone for delivery on your premises
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Send three and fourpence, we’re going to a dance* – how to be a more effective communicator
In today’s fast paced, ever changing world, the art of effective communication is a vital skill in improving business relationships. Understanding how we communicate helps your Organisation to increased profitability.Business success depends on relationships and business relationships depend on clear communication.

Available as HALF DAY Effective Communication Skills
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Dealing with difficult people - how to turn the tragic into magic
All of us dread the situation where we are dealing with someone who is difficult. It may be a one off situation, or it may be a situation at work where we are faced with the same difficult person day after day. None of us likes dealing with these situations and unfortunately we tend to revert to the primal response of fight or flight, neither of which is particularly useful in resolving the situation

Available as HALF DAY Dealing with difficult people
Download pdf learning outcomes

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Browse these subcategories:

complete customer care toolkit > Put the wow into customer service - fast track

complete customer care toolkit > Customer Care for Managers

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Here's what people think

Presentation Skills
'I think everyone who makes a presentation should come on this course. A tremendous amount of material covered in one day - great stuff. 10 / 10'
Debbie Denton. NHS S.Yorks / E.Midlands Dental Deanery

Train the Trainer
''David came to our premises only one week after our initial enquiry. Our delegate received all the benefits of one to one training. A most efficient service'
Diane Erskine. BOC. Sheffield.

Excelling in Selling – full day

'I would definitely recommend this course to others'
Peter Garrett Assured Fire & Security

READ MORE COURSE REVIEWS IN DETAIL HERE

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