This is just one example of a classic ‘mondegreen’ (Sylvia Wright ‘The death of lady Mondgreen’ Harpers Magazine 1954) - a word or phrase that when spoken is misheard as something completely different. Many people today still can’t understand what the Beatles were on about when they sang ‘the girl with the colitis goes by’ ('the girl with the kaleidoscope eyes') or why Credence Clearwater Revival should keep referring to 'the bathroom on the right' (the bad moon on the rise') and how many of us hear Jimi Hendrix singing ‘Scuse me while I kiss this guy’('scuse me while I kiss the sky')?

The patient phoning the hospital asking for Sir Michael Spears (cervical smears) are all examples of how we can get it so wrong – and so easily. In today’s fast paced, ever changing world, the art of effective communication is a vital skill in improving business relationships and even reducing the threat of litigation (especially in financial services where a great deal of communication is over the phone)

In today's fast paced, ever changing world, the art of effective communication is a vital skill in improving business relationships. Understanding how we communicate will help your Organisation deliver: 

·        Increased productivity 

·        Increased profitability 

·        Greater customer satisfaction 

·        Less waste 

·        Greater job satisfaction 

·        Better staff / management relationship 

·        High innovation 

•  A more effective sales force

During this highly interactive fast paced and entertaining (using case studies and examples) workshop we will: