Reception Skills Courses
Effective Telephone Skills
Course code: PD0011
This workshop shows how the effect of correct telephone techniques can both enhance a Company’s reputation as well as its profitability. It is especially suited to those who have some experience in using the phone at work and wish to further brush up their skills. It is also ideal for anyone who has limited experience in this area and wants to learn more about how to manage calls – both internal and external - more effectively
Professional Receptionist Skills
Course code: PD0012
This course provides participants with the essential knowledge and practical skills required to be a highly effective Receptionist and therefore an important asset to the organisation. The Receptionist is crucial to the success of any organisation, as he/she is often the very first point of contact for visitors and prospective customers. It is therefore essential that the Receptionist creates the right impression both during face-to-face interactions, and also when using the telephone.
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