Customer Service Courses
Managing Customer Care.
Course code: BS0019
This lively, very informative seminar is for manager / owners who wish to identify what it takes to keep today's ever demanding customer happy. How to create a complaints procedure that can strengthen the bond between the business and the customer.
Customer Service for front line staff.
Course code: BS0020
Sub-titled, 'only happy customers come back' this fully interactive workshop is aimed at anyone who has to deal with customers in the front line. This includes dealing with customers over the phone and on the Internet.
There is no such thing as customer loyalty
Course code: BS0029
A 21st Century insight into the difference between customer service – expected and customer service – exceptional. And how to achieve it. A major, thought-provoking, keynote presentation for all size and type of business. Highly relevant and highly topical.
Here is a thought provoking presentation that suggests customer loyalty as we recognise it today is finished – long live customer loyalty. This new presentation proposes a new customer loyalty model. A strategy designed for the 21st Century and one that focuses on the ‘Return on Relationship’ (ROR) rather than ‘transactional value’